RELEASES

Who Is Seclusion?

We're two young entrepreneurs from El Paso with a passion for fashion and creativity. As high school juniors, we built seclusion with a dream to bring high-quality designs to the scene. Our goal is simple-make clothes that stand out and feel good. This is just the beginning, and we're excited to have you on the journey with us.

Seclusion On Instagram

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Shipping

Shipping Information


We partner with FedEx to ensure fast and reliable delivery of your orders. Below are our shipping details:


Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).


Shipping Options & Delivery Times

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days

• Overnight Shipping: 1 business day


Shipping times may vary depending on your location.


Shipping Costs

• Shipping rates are calculated at checkout based on your location and selected shipping method.


Tracking Your Order

• Once your order ships, you will receive a tracking number via email to monitor your delivery status.


International Shipping

• Currently, we only ship within [Your Country] (if applicable). International shipping options will be available soon.


Lost or Delayed Packages

• FedEx delays are out of our control. If your package is lost or significantly delayed, please contact FedEx customer service with your tracking number. If you need further assistance, reach out to our support team at seclusionnapparel@gmail.com


For any other shipping-related questions, feel free to contact us. Thank you for shopping with us!

Returns

We want you to be fully satisfied with your purchase. If you’re not happy with your order, you have 7 days from the delivery date to return it.


Return Requirements

• Items must be unworn, unwashed, and in original condition with tags attached.

• Returns must be requested within 7 days of delivery.

• Final sale items and custom pieces cannot be returned.


How to Initiate a Return

1. Email us at seclusionnapparel@gmail.com with your order number and reason for return.

2. Once approved, we’ll provide return instructions.

3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility).

4. Once we receive and inspect the item, we will process your refund or exchange.


Refunds

• Refunds will be issued to the original payment method within 5-7 business days after approval.

• Shipping fees are non-refundable.


For any questions, feel free to contact us at seclusionnapparel@gmail.com. Thank you for shopping with us!

Social Media

Social Media Policy


We appreciate your support and engagement with Seclusion Apparel on social media! To maintain a positive and respectful community, we have a few guidelines for interacting with us on Instagram (@SeclusionApparel) and TikTok (@SeclusionApparel).


Community Guidelines

• Be respectful—no hate speech, harassment, or offensive content.

• Keep comments and messages relevant to our brand and products.

• Do not spam or promote unrelated products/services.

• Constructive feedback is welcome, but inappropriate or defamatory remarks will be removed.


User-Generated Content


By tagging @SeclusionApparel or using our brand hashtags, you give us permission to repost and share your content on our social media platforms. Credit will always be given.


Customer Support


For order-related questions, please DM us or email seclusionnapparel@gmail.com, as comments may not be monitored for support requests.


We reserve the right to block or report accounts that violate these guidelines. Let’s keep our community positive—thank you for supporting Seclusion Apparel!